Privacy

We collect as little as we can. This page covers your Mako account and mako.directory, the engine that runs directories such as Live Therapist. A directory run on mako.directory may also have its own privacy page, and it applies too.

mako.directory is a product of iMedia Enterprises, Inc., which is responsible for your information.

One account across the Mako apps

Every Mako app (mako.watch, mako.community, mako.financial, mako.directory, mako.business, mako.legal, mako.support and the sites they power) ties your account to your email address. You can sign in with a one-time code sent to that address, or with Google, and later with Apple. There is no password. On a phone or tablet you may also add a passkey (Face ID, fingerprint and the like) so the device can sign you in; the passkey itself stays on your device.

Signing in with Google

If you choose Google, Google tells us your email address, whether Google has verified it, and a unique account number. Google may also share your name and profile picture. We use these only to create your account, sign you in and show who is signed in. We do not ask Google for anything else, such as your contacts, files, mail or calendar.

mako.directory's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not sell this information, use it for advertising, or let people read it except where you ask us to, where security requires it, or where the law does.

What we keep

• Your email address and when you joined.
• Your Google or Apple account number, if you sign in with one.
• For each device you choose to remember or add a passkey to: a device name and when it was last used.
• A sign-in code only as a scrambled value, for a few minutes, until it is used or expires.
• If you are a provider: your listing, including your name, profession, location, availability, photo and the details you add.
• If you send an enquiry: your message and the contact details you give, passed to the provider you wrote to.
• If you leave a review: the review and when you wrote it.
• If you run a directory: its name, look and settings, and who manages it.
• If you write to us: your name, email address and message, kept as a support ticket so we can answer and follow up. We use them only to reply.

Who sees what

Provider listings and reviews are public, because that is what a directory is for. Enquiries are seen only by the provider you send them to and the people who run that directory. Searching does not need an account, and crisis help never asks who you are.

Directories run by others

An organisation that runs its own directory on mako.directory decides what it lists and may see the enquiries and listings in its directory. It must use that information only to run the directory.

What we do not do

No advertising trackers. No outside analytics service on this site. We do not sell or rent your information.

Who else is involved

Our servers are hosted by UpCloud. Sites are delivered through Cloudflare, which handles the connection and sees technical details such as your IP address. Files you add to a Mako app may be stored with Cloudflare. Emails are sent from our own servers. Google or Apple are involved only if you choose to sign in with them. Payments from providers and directory owners are handled by Stripe; we do not see full card numbers.

Your choices

You can ask for a copy of what we hold about you, or ask us to delete your account and its history. Write to support@mako.design from the address you signed up with. You can also remove our access in your Google account settings at any time.

Children

mako.directory is for adults. Searching and crisis help need no account.

Changes

If this page changes in a way that matters, the date below changes and the app will say so at sign-in.

Version of November 14, 2026.